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Welcome to HUNTLUX Customer Service
At HUNTLUX, we are focused on providing excellent service and support. Our support team is always available to help you with any questions, issues, or difficulties that you might face. Please find the following information helpful for our services.
1. Contact Us
For any questions or support, you can also reach us through the following mediums of communication:
- Email: support@huntluxstore.com
- Phone: 7372212501
We strive to respond to all emails within 24 hours Monday – Friday.
2. Frequently Asked Questions (FAQs)
Q: How do I track my order?
A: When your items ship, you will receive an email with a tracking number and a link to follow the progress of your shipment.
Q: What should I do if I receive a damaged or incorrect item?
A: Do not hesitate to contact us at support@huntluxstore.com or by phone at 7372212501. In your email, please include your order number and a description of the problem. We’ll get a replacement out for you right away, or issue a refund if that’s preferred.
Q: How do I return an item?
A: Kindly follow the detailed instructions under our Return and Refund Policy on how to return items. Be sure that the item is in its original condition and its packaging.
Q: How do I change or cancel my order?
A: In case of any modification or cancellation of the order, please inform us as quickly as possible. We cannot modify or cancel any order that has been processed and/or shipped out.
Q: What kind of payments do you accept?
A: We accept a range of payment options, which include credit/debit cards, PayPal, and other means elaborated on our payment page.
3. Order Problems
In case of any problems with your order, such as delays, wrong order, or another malfunction, please contact our customer service team. Please include your order number and a detailed explanation of the problem you are experiencing to allow us to resolve the matter expeditiously.
4. Account Assistance
In case of any difficulties while accessing your account, be it a login problem updating information, or even the management of preferences, please do not hesitate to contact us for assistance.
5. Feedback
We appreciate your feedback and suggestions. Please do not hesitate to write to us if you have any comments on how we can serve you better. This will enable us in our continuous effort to improve your shopping experience with us.
6. Business Hours
Our customer service operating hours are as follows:
- Monday to Friday: 24/7
- Saturday and Sunday: Closed
Thank you for choosing HUNTLUX. Our friendly staff is more than happy to assist you and make your experience as smooth and enjoyable with us.
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